Refund and Subscription Policy

MindQuest offers the following subscription options:

• Free Plan — Limited features, available to all users at no cost.
• Pro Plan (Individual) — Monthly or annual billing, unlimited features for one learner.
• Family Pro Plan — Monthly or annual billing, up to 6 learner profiles.
• Extra Profile Add-on — Additional learner profiles beyond the Family Pro base.

All prices are listed in South African Rand (ZAR) and include VAT where applicable.

New subscribers may be eligible for a 7-day free trial on select plans. During the trial:

• You have full access to all features included in the selected plan.
• Your payment method will be charged at the end of the trial unless you cancel before the trial ends.
• Free trials are available to new subscribers only — one per account.
• We will send a reminder notification before your trial ends.

⚠️ Subscriptions automatically renew. By subscribing, you authorise MindQuest to charge your payment method on a recurring basis:

• Monthly plans: Billed every 30 days from your subscription start date.
• Annual plans: Billed once per year from your subscription start date.
• Renewal charges occur automatically unless you cancel before the renewal date.
• You will receive an email notification before each renewal.

Payments are processed by Paystack. MindQuest does not store your full payment card details.

You may cancel your subscription at any time:

• Navigate to Settings → Billing & Plan → Manage Subscription.
• Alternatively, contact us at support@playmindquest.com.
• Cancellation takes effect at the end of your current billing period.
• You retain access to paid features until the end of the billing period.
• No further charges will be made after cancellation.

Cancelling a subscription does not delete your account or your learning data.

Within 7 days of initial charge: You may request a full refund if you are not satisfied with your subscription, provided you have not made extensive use of the service (e.g., generated more than 3 learning zones).

After 7 days: We generally do not offer refunds for subscription fees already charged, except in the following circumstances:

• Billing errors or duplicate charges.
• Service unavailability of more than 72 consecutive hours during your billing period.
• Technical issues that prevented you from accessing core features.

To request a refund, contact support@playmindquest.com with your account email and reason for the request. We will respond within 5 business days.

• Upgrading your plan takes effect immediately. The price difference is prorated.
• Downgrading your plan takes effect at the start of your next billing period.
• Switching from monthly to annual billing: The annual rate applies from your next billing date.

We reserve the right to change subscription prices with at least 30 days' notice. Price changes will be communicated by email and in-app notification. Continued use of the subscription after the effective date constitutes acceptance of the new price.

For billing enquiries, contact us at support@playmindquest.com or visit our Contact / Legal Notice page.